Terms of Use

1. The Service

Relovi Club is an online marketplace platform for families to list, discover, message about, and buy or sell pre-loved baby and children’s items in Australia. We facilitate connections and payments between users; we are not the seller of items listed by users unless we explicitly say otherwise in writing.

The Service includes mobile apps, web experiences, in-app messaging, offers and checkout, optional card payments via Stripe, optional cash at pickup, seller payouts via Stripe Connect, listing moderation, reporting tools, and transaction reviews.

We may add, change, or remove features over time. We do not guarantee that any particular feature will remain available.

2. Eligibility

You must:

• Be at least 18 years old (verified at signup with your date of birth).
• Provide accurate registration information and keep it up to date.
• Have legal capacity to enter a binding contract under Australian law.
• Not be suspended, banned, or otherwise restricted from the Service.

If you allow a minor to use your account or assist with listings or pickups, you remain responsible for their activity and for ensuring all items and conduct comply with these Terms and applicable law.

3. Your account

• You are responsible for your login credentials and all activity on your account.
• Usernames, shop profiles, photos, and bios must not impersonate others, mislead users, or suggest you are affiliated with us unless authorised.
• One person must not maintain multiple accounts to evade bans, limits, fees, or moderation.
• Notify us promptly at [email protected] if you suspect unauthorised access.

We may suspend or terminate accounts that violate these Terms, pose risk to users or the platform, or where required by law or payment partners.

4. Marketplace role — important

4.1 We are a platform, not the seller

When you buy or sell through Relovi Club:

• The contract of sale is between buyer and seller, not with us.
• We do not own listed items, inspect every item before sale, guarantee condition, or warrant that sellers will deliver or that buyers will pay.
• Sellers are responsible for accurate descriptions, lawful and permitted items, pricing, fulfilment (pickup or postage), and consumer law obligations that apply to them.

4.2 Australian Consumer Law (ACL)

Nothing in these Terms excludes, restricts, or modifies non-excludable rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other applicable law.

• Our services to you (the platform) may carry consumer guarantees we cannot exclude.
• Goods sold between users may carry consumer guarantees owed by the seller, not by us, except where we explicitly act as seller.

If you are a consumer buying from another consumer (private sale), different ACL rules may apply than for business sellers. Sellers who carry on a business of selling must comply with their ACL obligations, including where consumer guarantees apply.

4.3 Disputes between users

We may provide messaging, reporting, moderation, and payment records but we are not obliged to resolve disputes between buyers and sellers or to refund transactions between users.

• Contact your counterparty first through in-app chat where possible.
• For card checkout issues, follow the in-app order status and our support process; Stripe’s dispute and chargeback rules may also apply.
• We may take operational action (e.g. account restrictions) where we reasonably believe policy or law has been breached, but that does not make us a party to your sale contract.

5. What you may list — marketplace scope

Relovi Club is a family marketplace for baby and kids’ gear. Listings must fit the purpose of the Service.

5.1 Permitted categories

Listings should be physical items suitable for babies, children, or maternity use, such as:

You may list individual items or bundles of related items. Giveaways (free items) are permitted where the listing tools allow it.

5.2 Listing requirements

When you create or edit a listing, you agree to:

• Provide a clear title, honest description, accurate condition, appropriate age range, category, and your own photos that represent the actual item(s).
• Set a fair price (or mark as giveaway where supported) and disclose any material faults, wear, missing parts, or hygiene issues.
• Specify whether pickup, postage, or both are available, and any shipping price shown to buyers before checkout.
• List only items you own or have authority to sell.
• Comply with product safety laws and recall requirements (see §5.3).

Listings may be automatically screened and either published immediately or held for pending review. We may reject, hide, or remove listings that do not meet these requirements or that we reasonably consider unsafe, off-topic, misleading, or prohibited.

5.3 Product safety, recalls, and regulated goods

You must not list items that are illegal, unsafe, or recalled under Australian law, including:

• Recalled products listed on Product Safety Australia or other official recall registers without clear disclosure and lawful sale.
• Second-hand car seats, capsules, or booster seats that have been in an accident, are expired, are missing labels/instructions, or do not comply with applicable Australian standards — unless sold lawfully for parts/scrap with full disclosure.
• Cots, portacots, bunk beds, or nursery furniture that do not meet applicable safety standards or are recalled.
• Toys or items with small parts sold without appropriate age warnings where required.
• Items requiring registration, licensing, or prescription that you are not authorised to sell (e.g. certain medicines, medical devices sold unlawfully).

You are responsible for checking recalls and safety requirements before listing. We may remove listings and report serious safety issues to regulators or authorities.

5.4 Prohibited and restricted items

You must not list, sell, offer, or promote:

Our Community Guidelines contain further examples. If an item is not baby, kids’, or maternity-related physical gear in safe, lawful condition, it does not belong on Relovi Club.

5.5 Prohibited listing conduct

You must not:

• Misrepresent brand, authenticity, condition, size, or suitability for age.
• Use another user’s photos or copy without permission.
• Include off-platform contact details (phone, email, social handles, external store links) in listings to bypass fees, moderation, or buyer protection.
• Manipulate search, views, saves, or reviews through bots, fake accounts, or coordinated inauthentic behaviour.

5.6 No advertising through listings

Listings must be for specific physical items you are offering to sell or give away on Relovi Club — not for advertising or promotion in general.

You must not use listings (including titles, descriptions, photos, or tags) to:

• Promote a business, brand, service, course, event, or social media account where the listing is not genuinely offering that physical item for sale.
• Drive traffic to external websites, apps, or storefronts (including QR codes, link-in-bio prompts, or “DM me on Instagram” as the primary purpose).
• Publish sponsored posts, affiliate marketing, or paid placements disguised as marketplace listings.
• List placeholder or catalogue items with no real intent to complete a transaction through the Service.

Naming the brand or model of an item you are actually selling is fine. A listing may not function as a free ad for something other than the item shown.

We may remove advertising-style listings and restrict accounts that repeatedly misuse listings for promotion.

6. Listings, content, and licence

You retain ownership of content you post. You grant us a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, adapt, and communicate your content only as needed to operate, promote, secure, and improve the Service (e.g. search results, thumbnails, moderation, support, and dispute records).

You represent and warrant that:

• You have rights to all photos, text, and other content you upload.
• Your content and items do not violate these Terms, the Community Guidelines, or any law.
• Your listings are not misleading or deceptive under the ACL or other applicable law.

We may remove, hide, edit presentation of, or decline to publish content for policy, legal, safety, or operational reasons, with or without notice where reasonable.

7. Buying and selling — transactions

7.1 Offers, orders, and fulfilment

• Buyers may purchase at the listed price or, where enabled, make an offer that the seller may accept or decline.
• When an order is confirmed, buyer and seller should use in-app tools to agree pickup or postage, timing, and any tracking details.
• Sellers must ship or make items available for pickup within a reasonable time and as described. Buyers must pay as agreed (card via the app or cash at pickup where offered and accepted).
• For postage, sellers must use a reliable delivery method and provide tracking where the Service supports it. Buyers should provide an accurate delivery address.
• For pickup, parties meet at an agreed time and place. We do not supervise in-person meetings.

7.2 Reservation, cancellation, and non-performance

Order status (e.g. reserved, paid, shipped, completed, cancelled) is shown in the app. Either party should communicate promptly if they cannot complete a transaction.

• Card orders: cancellation and refund rights depend on order stage, seller/buyer conduct, and applicable law. We may facilitate status updates but are not the seller of the goods.
• Cash at pickup: payment is directly between users. We record status in the app but do not guarantee payment or handover.
• Repeated failure to complete agreed transactions, “ghosting”, or abuse of holds/offers may lead to account restrictions.

If you believe another user has committed fraud or serious misconduct, report it in-app and contact [email protected].

7.3 Giveaways and free items

Where the Service allows free listings or giveaways, the same rules on lawful, safe, and accurately described items apply. “Free” does not exempt you from product safety obligations or these Terms.

8. Messaging and off-platform conduct

• Use in-app chat for transaction-related communication where possible.
• We may block, flag, or limit messages containing phone numbers, email addresses, URLs, bank details, or requests to pay outside approved methods — to reduce fraud, scams, and disputes.
• Attempting to circumvent moderation, fees, or checkout may result in warnings, messaging restrictions, or suspension.

You are solely responsible for in-person meetings (e.g. cash pickup). Meet in safe public places where possible, tell someone where you are going, and take reasonable precautions. We do not verify user identities beyond what the Service and Stripe require.

9. Payments and fees

9.1 Card payments (Stripe)

Card payments are processed by Stripe Payments Australia Pty Ltd (or its affiliates). By paying by card, you agree to Stripe’s terms and privacy policy. We do not store full card numbers on our servers.

9.2 Cash at pickup

If buyer and seller agree to cash at pickup, payment occurs directly between users outside our card processing. We record status in the app but do not guarantee cash payment, change, or item handover.

9.3 Seller payouts (Stripe Connect)

Sellers who receive card payments must complete Stripe Connect onboarding and provide accurate identity and banking details. Stripe may require additional verification. We may hold or delay payouts where required by law, Stripe rules, fraud review, or open disputes.

9.4 Platform fees

We may charge a platform fee on card transactions (disclosed before you confirm checkout). Fees may change; where required by law we will give notice before changes affect you. GST treatment follows applicable tax law.

9.5 Taxes

Sellers are responsible for their own income tax, GST registration (if required), and record-keeping. We do not provide tax advice. Consult a qualified adviser about your obligations.

9.6 Chargebacks and payment disputes

Buyers and sellers must not engage in payment fraud or chargeback abuse. Stripe and card networks have their own dispute processes. We may share transaction and messaging records with Stripe or authorities where permitted by law and our Privacy Policy.

10. Reviews and reputation

After eligible transactions, buyers and sellers may be invited to leave reviews reflecting genuine experiences. You must not post false, defamatory, retaliatory, or manipulated reviews, or offer incentives for reviews unless clearly disclosed and lawful.

We may remove or hide reviews that violate these Terms or the Community Guidelines.

11. Prohibited conduct (general)

You must not:

• Violate our Community Guidelines or any applicable law.
• Harass, threaten, stalk, or discriminate against others.
• Scrape, crawl, reverse engineer, or overload the Service except as permitted by law.
• Access accounts or data you are not authorised to access.
• Use bots, scripts, or fake accounts to manipulate the marketplace.
• Collect other users’ personal information for spam, marketing, or harassment without consent.
• Upload malware or attempt to compromise the Service or third-party integrations.

12. Moderation and enforcement

We may (but are not obliged to) monitor listings, messages, and reports using automated tools and human review. We may:

• Hold listings for review, approve, reject, or remove listings.
• Restrict messaging or certain features.
• Issue warnings or temporary suspensions.
• Permanently terminate accounts.
• Withhold or delay payouts pending investigation where permitted by Stripe and law.
• Cooperate with law enforcement and regulators.

Our moderation decisions are operational, not court judgments. You may contact [email protected] to appeal where we offer that process; reinstatement is not guaranteed.

13. Reporting and trust & safety

Use the in-app report function for listings, messages, or users that may breach these Terms. False or malicious reports may result in action against your account.

We aim to review reports within a reasonable time (often within 24 hours for standard reports; serious safety issues are prioritised). We cannot monitor every listing or message in real time — community reports help keep Relovi Club safe.

14. Intellectual property

“Relovi Club”, our logos, app design, and Service content (excluding user content) are our property or our licensors’. You may not use our branding without written permission.

If you believe content on the Service infringes your copyright or trade mark, contact [email protected] with: your details, the work infringed, the URL or listing ID, and a good-faith statement. We may remove content under applicable law (including the Copyright Act 1968 (Cth)).

15. Privacy

Our Privacy Policy explains how we collect, use, and disclose personal information. By using the Service you acknowledge that policy.

You must not misuse other users’ personal information obtained through the Service.

16. Third-party services

The Service integrates third parties (e.g. Supabase, Stripe, Expo, Apple App Store, Google Play). Their terms and privacy policies apply to their services. We are not responsible for third-party outages, acts, or omissions outside our reasonable control.

17. Disclaimers

To the maximum extent permitted by law:

• The Service is provided “as is” and “as available”.
• We do not warrant uninterrupted, error-free, or secure operation.
• We do not warrant the conduct of users, quality or safety of items, authenticity of listings, or completion of transactions between users.

These disclaimers do not apply to guarantees that cannot be excluded under the ACL or other non-excludable rights.

18. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential loss (including lost profits, data, or goodwill) arising from your use of the Service or transactions with other users.
• Our total liability to you for claims arising from the Service is limited to the greater of (a) AUD $100 or (b) the platform fees you paid us in the 12 months before the claim, except where liability cannot be limited (including under the ACL for our services to you).

Nothing limits liability for fraud, gross negligence, or death or personal injury caused by our negligence where prohibited by law.

19. Indemnity

You agree to indemnify us and our officers, employees, and contractors against claims, losses, and costs (including reasonable legal fees) arising from your content, listings, transactions, breach of these Terms, or violation of law — except to the extent caused by our negligence or breach of these Terms.

20. Account deletion and data

You may request account deletion through in-app settings (subject to retaining information needed for open transactions, legal obligations, fraud prevention, and as described in our Privacy Policy).

Deletion does not automatically resolve open orders, payment obligations, or past conduct. We may retain certain records as required by law or legitimate business purposes.

21. Termination

You may stop using the Service at any time.

We may suspend or terminate your access immediately for breach, risk to users, non-payment of fees owed to us, legal requirement, or at our discretion with notice where reasonable.

Sections that by nature should survive (including marketplace role, liability, indemnity, governing law, and intellectual property) survive termination.

22. Changes to these Terms

We may update these Terms from time to time. We will post the new version and update the “Last updated” date. Material changes may be notified in-app or by email. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may delete your account.

23. Governing law and disputes

These Terms are governed by the laws of [STATE/TERRITORY, e.g. New South Wales], Australia. You submit to the non-exclusive jurisdiction of courts in that state and the federal courts of Australia.

Before commencing formal proceedings, parties agree to attempt good-faith resolution by contacting [email protected] with a clear description of the issue.

24. General

• Entire agreement: These Terms, the Privacy Policy, and Community Guidelines are the entire agreement between you and us regarding the Service.
• Order of precedence: If there is a conflict between these Terms and the Community Guidelines on a legal point, these Terms prevail. The Community Guidelines provide practical examples and community standards.
• Severability: If a provision is invalid or unenforceable, the rest remains in effect.
• No waiver: Failure to enforce a right is not a waiver of that right.
• Assignment: You may not assign your account or rights under these Terms without our consent. We may assign our rights in connection with a restructure, merger, or sale of the business.