Community Guidelines

1. Be honest and safe

• Describe items accurately — condition, brand, size, faults, and photos that match what you’re selling.
• Price fairly — no bait-and-switch or hidden fees outside what’s agreed in the order.
• Meet safely for pickups — public places, daylight where possible, tell someone where you’re going.
• No dangerous items — including recalled products, broken car seats, choking hazards without disclosure, or anything illegal to sell in Australia.

2. Allowed items (examples)

Pre-loved baby and children’s items such as:

• Clothing, shoes, accessories
• Toys, books, games (age-appropriate and safe)
• Nursery furniture and gear that meets Australian safety standards and is not recalled
• Prams, carriers, feeding equipment (clean and accurately described)

When in doubt, check Product Safety Australia and recall registers before listing.

3. Prohibited items and content

Do not list, sell, or promote:

We may update this list as risks emerge.

Listings must be for specific items you are selling or giving away — not free advertising. See Terms of Use section 5.6 for full details.

4. Respectful communication

• Be courteous in messages and reviews.
• No harassment, hate speech, sexual harassment, or threats.
• Do not share another person’s private contact details publicly without consent.
• In-app chat may block or flag emails, bank details, URLs, social handles, and off-platform payment requests to keep transactions on-platform and reduce scams. Sharing a mobile number for pickup is allowed — don’t use chat to arrange payment outside Relovi Club.

5. Fraud and scams

Prohibited behaviour includes:

• Fake or misleading listings
• Taking payment without delivering items
• Chargeback abuse or payment fraud
• Multi-account abuse, fake reviews, or manipulated views
• Impersonating Relovi Club staff or other users

We cooperate with payment providers and authorities where appropriate.

6. Photos and intellectual property

• Upload your own photos or photos you have permission to use.
• No watermarks or branding that misrepresent affiliation with other companies.
• Don’t use others’ listing copy or images.

7. Reviews and reports

• Reviews should reflect genuine experiences.
• Use the report button for listings, messages, or users that break these rules.
• False or malicious reports may lead to action against your account.
• We aim to review reports and take action within 24 hours (remove content, suspend accounts, or escalate as needed). Serious safety issues are prioritised.

8. Sellers — extra expectations

If you sell regularly or as a business:

• Comply with Australian Consumer Law (including consumer guarantees where they apply to you).
• Provide clear refund/return policies where required.
• Register for GST if your turnover requires it.
• Complete Stripe Connect verification honestly for card payouts.

9. Enforcement

We may, at our discretion:

1. Remove or hide content
2. Restrict messaging
3. Suspend or ban accounts
4. Withhold payouts pending investigation (where permitted by Stripe and law)
5. Refer serious matters to police or regulators

We cannot monitor every message or listing. Community reports help keep Relovi Club safe.

10. Appeals

If you believe we made a mistake, email [email protected] with your username, what happened, and any context. We aim to respond within a reasonable time but do not guarantee reinstatement.

11. Changes

We may update these guidelines. Continued use after updates means you accept the current version (see “Last updated” above).